Rubbish Collection Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Chelsea provides rubbish and waste collection services to domestic and commercial customers. By placing a booking, confirming an order or allowing our operatives to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any rubbish, junk or waste removal, collection, loading, transportation, clearance and related services provided by us.

1.2 Customer, you or your means the person, company or organisation booking or receiving the Service.

1.3 We, us, our means Rubbish Collection Chelsea, the provider of the Service.

1.4 Booking means a request for the Service made by telephone, email, online form, or any other method accepted by us and confirmed by us.

1.5 Waste means any items, materials or goods presented for removal as part of the Service.

1.6 Site means the address or location where the Waste is to be collected and from which the Service is provided.

2. Scope of Service

2.1 We provide rubbish and waste collection services within our normal service area, which includes Chelsea and surrounding districts, subject to availability and capacity.

2.2 Our Service generally includes the loading of Waste from accessible areas at the Site, transportation, and disposal or recycling at a licensed facility in accordance with applicable waste management regulations.

2.3 The extent of the Service, including the type and approximate volume of Waste to be removed, the access arrangements and any additional tasks, will be agreed with you at the time of Booking or during an initial visit or assessment.

2.4 We reserve the right to refuse to collect certain items, including but not limited to hazardous, explosive, toxic or illegal materials, or items which in our reasonable opinion may pose a risk to health, safety, property or the environment.

3. Booking Process

3.1 Bookings may be made by telephone, email or via our online enquiry or booking systems where available. All Bookings are subject to our confirmation.

3.2 When making a Booking, you must provide accurate and complete information, including the Site address, contact details, type and approximate quantity of Waste, access issues, parking availability and any other relevant details.

3.3 Where a quotation is given based on your description of the Waste and Site conditions, such quotation is an estimate only and may be revised if the actual Waste volume, weight, composition or access conditions differ from those described.

3.4 We will agree a provisional collection date and time window with you. All dates and times are estimates and may be subject to change due to traffic, operational factors, safety, weather and other circumstances beyond our reasonable control.

3.5 We will make reasonable efforts to notify you of any significant delay or need to reschedule. We shall not be liable for any losses arising from delay or rescheduling provided we act with reasonable care and diligence.

4. Access and Customer Obligations

4.1 You are responsible for ensuring that our operatives have safe, reasonable and uninterrupted access to the Site and the Waste at the agreed time.

4.2 You must ensure that:

a the Waste is clearly identified and separated from items not intended for removal
b any necessary permissions, permits or consents for access or collection have been obtained
c there is suitable parking or stopping available for our vehicle, and you have made any necessary arrangements with building management, neighbours or local authorities
d the Site is safe, free from unreasonable hazards, and complies with relevant health and safety requirements.

4.3 If we are unable to gain access to the Site, or if access is unsafe in our reasonable opinion, we may at our discretion cancel or postpone the Service and charge a reasonable call-out or wasted journey fee.

4.4 You must not present for collection any prohibited materials, including but not limited to: asbestos, certain chemicals, solvents, oils, fuels, clinical or medical waste, biological waste, explosives, pressurised containers that are unsafe, or any item that we are not licensed or equipped to handle.

5. Pricing, Quotations and Payments

5.1 Prices for the Service may be provided based on:

a volume of Waste
b weight or type of materials
c time required on Site
d specific tasks requested
e a combination of the above.

5.2 Any quotation provided prior to arrival on Site is an estimate only, based on the information supplied by you. The final price will be confirmed on Site once our operatives have inspected the Waste and Site conditions.

5.3 If the Waste volume, weight or nature is greater than described, or if access is more difficult or time-consuming than indicated, we may revise the quotation. You may accept the revised price or decline the Service. If you decline after we have attended the Site, we reserve the right to charge a reasonable attendance or call-out fee.

5.4 Unless otherwise agreed, payment is due in full on completion of the Service on the day of collection. We accept payment methods as advised at the time of Booking, which may include cash, debit or credit card, or bank transfer.

5.5 For account customers or commercial clients with agreed credit terms, payment must be made in accordance with the separate written agreement or invoice terms. If no such terms are agreed, payment is due within 14 days of invoice.

5.6 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate, together with reasonable costs of debt recovery, and suspend or cancel any further Services.

6. Cancellations and Amendments

6.1 You may cancel or amend your Booking by contacting us during normal business hours.

6.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation charge will usually apply, unless otherwise specified in writing at the time of Booking.

6.3 If you cancel within 24 hours of the scheduled collection time, we reserve the right to apply a reasonable cancellation fee to cover the costs of allocation of resources, administration and any lost opportunities.

6.4 If we attend the Site at the agreed time and are unable to complete the Service due to your act or omission, including but not limited to lack of access, unsafe conditions, absence of a responsible person where required, or your decision not to proceed, we may charge a call-out or aborted visit fee.

6.5 We may cancel or reschedule the Service at any time if we are unable to perform it due to reasons beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such cases, our liability shall be limited to rescheduling the Service or refunding any pre-paid amounts for the affected Booking.

7. Waste Handling and Regulations

7.1 We will handle and transport Waste in accordance with applicable UK waste management legislation, including duty of care requirements, where applicable.

7.2 We will dispose of or arrange for the disposal or recycling of Waste at appropriately licensed facilities and will take reasonable steps to maximise recycling and responsible waste management.

7.3 By presenting Waste for collection, you confirm and warrant that you are the owner of the Waste or that you have full authority to authorise its removal and disposal.

7.4 You must provide accurate information about the nature of the Waste. If we discover that Waste includes prohibited or hazardous materials that were not disclosed, we may refuse to collect such items, impose additional charges for handling, or require you to arrange alternative disposal. You may also be liable for any fines, penalties or costs arising from misdescription of Waste.

7.5 Title in the Waste will pass to us at the point it is loaded onto our vehicle, except in the case of prohibited or misdescribed materials, where title shall not pass and you remain responsible.

8. Liability and Limitations

8.1 We will exercise reasonable skill and care in providing the Service. However, our liability is limited as set out in this section.

8.2 We shall not be liable for any damage to items that you intended to be removed as Waste, or to areas that could not reasonably be protected whilst removing such Waste.

8.3 You must remove or adequately protect any fragile, valuable or sensitive items and surfaces that are not intended for removal and that may be at risk during the loading or carrying of Waste. We are not liable for normal wear and tear or minor cosmetic damage that may occur despite reasonable care.

8.4 Our total liability for any loss or damage arising out of or in connection with the Service shall be limited to the total price paid or payable for the specific Booking giving rise to the claim, except where otherwise required by law.

8.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

8.6 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of opportunity, whether arising in contract, tort or otherwise, in connection with the Service.

9. Customer Responsibility for Property and Environment

9.1 You are responsible for ensuring that the Site is compliant with any relevant local regulations relating to waste storage and presentation prior to our arrival.

9.2 If access to the Site requires us to pass over third party land or communal areas, you are responsible for obtaining permission and for any associated conditions or charges.

9.3 You must not ask our operatives to undertake work that is unsafe, unlawful or outside the agreed scope of the Service. Our operatives are entitled to refuse any request that in their reasonable opinion presents an unacceptable risk.

9.4 Any damage to our vehicles or equipment caused by your negligence, wilful misconduct or breach of these Terms and Conditions may be charged to you at a reasonable cost of repair or replacement.

10. Complaints and Disputes

10.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible, and in any event within 48 hours of completion of the Service, providing full details and supporting information.

10.2 We will investigate any complaint in a fair and timely manner and will seek to resolve issues through discussion, explanation, rectification where feasible, or other appropriate remedies.

10.3 If we and you are unable to resolve a dispute amicably, you may pursue your rights through the courts or other relevant channels. These Terms and Conditions do not affect your statutory rights.

11. Data Protection and Privacy

11.1 We may collect and process personal data about you for the purposes of managing your Booking, providing the Service, processing payments, and handling enquiries and complaints.

11.2 We will handle your personal data in accordance with applicable data protection legislation. We will only share your information where necessary to provide the Service, comply with legal obligations, or with your consent.

11.3 You are responsible for ensuring that any personal data you provide to us is accurate and up to date.

12. Changes to Terms and Conditions

12.1 We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or our business operations.

12.2 The version of the Terms and Conditions that applies to your Booking will normally be the version in force at the time you made the Booking, unless we notify you of a change and you agree to the updated terms.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

14.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another entity as part of a business transfer or reorganisation, provided that this does not materially affect your rights.

14.4 These Terms and Conditions, together with any written confirmation or invoice issued by us, constitute the entire agreement between you and us relating to the Service and supersede any prior understandings or representations.

By placing a Booking with Rubbish Collection Chelsea or allowing our operatives to commence work, you confirm that you have read, understood and agree to these Terms and Conditions.