Rubbish Collection Chelsea Privacy Policy

This Privacy Policy explains how Rubbish Collection Chelsea collects, uses, stores and protects personal data relating to customers and potential customers in the Chelsea area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Collection Chelsea customers and service users within our service area, regardless of how you contact us or use our services.

Who We Are

Rubbish Collection Chelsea provides household and commercial waste collection and related services in the Chelsea area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed when you engage with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of personal data we may collect include:

Identification and contact details, such as your full name, address, postcode, telephone numbers and email address. These details are necessary to arrange collections, provide quotations and communicate with you about your bookings.

Service and account information, such as property type, access instructions, preferred collection times, details about the rubbish or items to be collected, and records of past and current bookings. This helps us to plan our work and deliver services safely and efficiently.

Payment information, including payment method, partial card details, billing address and payment confirmations. Where we use third party payment processors, we do not receive or store your full card details, but we may receive confirmation that a payment has been authorised or declined.

Communication records, including emails, telephone call notes, contact form submissions and any feedback or complaints you send us. We keep these records to manage our relationship with you, respond to enquiries and improve our services.

Technical and usage data, such as your IP address, browser type, device identifiers, and basic analytics relating to how you access or use our online services, to the extent permitted by applicable law and cookie settings.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form, or when you provide information to our staff in person. We may also collect data when you request a quote, make a booking, pay for services, or participate in surveys or provide feedback.

In some cases, we may receive personal data about you from third parties, for example where a landlord, managing agent or business partner books a collection on your behalf and provides your contact details and service address so we can complete the job.

Lawful Basis For Processing

Data protection law requires us to have a lawful basis for each purpose for which we process your personal data. Rubbish Collection Chelsea relies on the following lawful bases:

Performance of a contract: We process your identification, contact, service and payment data where this is necessary to provide quotes, accept bookings, carry out collections, issue invoices, and manage any related services you request from us.

Legitimate interests: We process certain data for our legitimate business interests, such as managing our operations, planning routes, improving services, preventing fraud, handling complaints, maintaining records, and promoting similar services to existing customers where permitted by law. We ensure that our legitimate interests do not override your fundamental rights and freedoms.

Legal obligations: We may process and retain certain information in order to comply with legal and regulatory requirements, such as tax, accounting and waste management regulations, or to respond to lawful requests from public authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or analytics where consent is required. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide you with quotations, confirm bookings and deliver rubbish collection and related services at your property or business premises.

To communicate with you about your enquiries, bookings, service updates, schedule changes, payments and any after-service issues such as complaints or follow-up work.

To process payments, issue invoices, manage refunds where applicable, and maintain accounting and financial records.

To plan and manage our operations, including route planning, staff allocation, vehicle and equipment scheduling, and service quality monitoring.

To improve our services, address customer feedback, train our staff, and develop new offerings tailored to customer needs.

To send you information about similar services we provide that may be of interest, where this is permitted by law and you have not opted out.

To comply with legal obligations, cooperate with regulators and law enforcement, and protect our rights, property and the safety of our staff and customers.

Data Sharing And Processors

We do not sell your personal data. However, we may share your data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes described in this Privacy Policy. They must also implement appropriate security measures.

Categories of processors and recipients may include:

IT and hosting providers who supply our email, data storage, scheduling tools, and other business systems used to manage bookings and operations.

Payment service providers who process card payments or online payments on our behalf.

Customer service and communication tools used to manage enquiries, send confirmations, and handle feedback or complaints.

Professional advisers, such as accountants, auditors or legal advisers, where access to personal data is necessary for them to provide their services to us.

In addition, we may share personal data with public authorities and regulatory bodies when we are legally required to do so, or where it is necessary to protect our rights or the rights and safety of others.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, or where data is accessed from outside these regions, we will ensure that appropriate safeguards are in place. These safeguards may include the use of standard contractual clauses or other mechanisms approved by data protection law to ensure that your personal data remains adequately protected.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. The specific retention period will vary depending on the nature of the data and the services provided.

In general, we keep customer records, booking details and related financial information for a period required by applicable tax and accounting laws after the end of our relationship with you. Communication records and service notes may be retained for a reasonable period to help us respond to any follow-up enquiries, disputes or complaints.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage, and regular review of our security practices. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Collection Chelsea customers in our service area, subject to certain conditions and legal exceptions.

You have the right of access, which means you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

You have the right to rectification, allowing you to ask us to correct inaccurate or incomplete personal data that we hold about you.

You have the right to erasure, sometimes called the right to be forgotten, which in certain circumstances allows you to request the deletion of your personal data. This right is not absolute and may not apply where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

You have the right to restrict processing, which enables you to ask us to limit the way we use your data in certain situations, such as while we are checking its accuracy or assessing an objection you have raised.

You have the right to object to processing based on our legitimate interests, including direct marketing. Where you object to direct marketing, we will stop processing your personal data for that purpose.

You have the right to data portability, which in certain circumstances allows you to receive the personal data you have provided to us in a commonly used, machine-readable format, and to request that we transmit it to another controller where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights And Contacting Us

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how Rubbish Collection Chelsea handles your personal data, you can contact us using the contact details published on our main service information materials. To help us respond efficiently, please provide your name, contact details, and a clear description of your request or concern.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect from the date the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Rubbish Collection Chelsea in the Chelsea area.